• Hotels ‘held hostage by TripAdvisor blackmailers’

The British Hospitality Association has warned that hotels are at risk of being blackmailed by guests with the threat of bad reviews.

Martin Couchman OBE, deputy CEO, BHA, said: “People threatening restaurants and hotels with bad TripAdvisor reviews to extort freebies is a problem which has been growing.” A TripAdvisor spokesman said: “Allegations of blackmail or threatening behaviour by guests against property owners are taken very seriously. If an owner experiences this, we urge them to contact us immediately.”

Read the full story here: http://www.bha.org.uk/bha_news/bha-statement-false-reviews-on-tripadvisor/

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