• JD Power says guests more satisfied

Guests are more satisfied with North American hotels this year than last, according to the latest study from JD Power.

The study ranks brands by guest satisfaction in six segments based on seven measures. Ritz-Carlton, Omni, Hilton Garden Inn, Drury, Microtel and Homewood Suites were the winners.

Press release here: http://businesscenter.jdpower.com/News.aspx

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