• TripAdvisor to address response times

TripAdvisor has appointed John Dila to the newly-created position of director, customer care, as part of plans to launch a new global customer care unit dedicated to supporting the hospitality industry, in particular hotel owners.

An initial target will be making it "quicker and easier" for owners and management to respond to comments on the site. Dila said: "The owner and member communities are the linchpins of TripAdvisor, so we’ll be listening carefully to their feedback as we aim to provide the best possible customer support for all of our users."

See the full release here:

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