• Reviews shape La Tour

Independent hotelier Hotel La Tour claims a first in its sector by publishing live, unedited customer reviews on its website. The Birmingham hotel has used review feedback to modify its offering, including upgrading power showers and enhancing entertainment channels on TVs.

All reviews are from verified guests, collected by independent feedback service Feefo. The hotel, which is achieving a 95% excellent or good score from guests, responds individually to each review.
Read the full story here:

Share →